Refund policy

At Harper and Olive, we offer a hassle-free 30-day return and exchange policy. We want to ensure you are completely satisfied with your purchase.

We support returns and exchanges within 30 days of receiving your order.

You may cancel your order within 24 hours after placing it.

After payment is received, we generally require 1–2 business days to process your order. Delivery typically takes approximately 5–7 business days, excluding order processing time.

Exchange Process

If you wish to exchange an item, please follow these steps:

  1. Contact us at support@harperandolive.com within 30 days of receiving your order and provide the details of the item you would like to exchange.
  2. Once we receive the returned item, we will process the exchange within approximately 7 days and notify you by email.
  3. If the exchange is requested for personal reasons, an additional $9.90 USD shipping fee may apply.

Refund Process

If you prefer a refund within 30 days of receiving your order, please follow these steps:

  1. Return the item(s) to our designated return warehouse within the specified return period.
  2. Once we receive and inspect the returned item(s), we will process the refund within approximately 7 days.
  3. Please allow approximately 7–15 business days for the refunded amount to appear in your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible and provide photographic evidence of the issue.

We will review your request and take appropriate action within approximately 3 business days. If the item is confirmed to be damaged or incorrect, we will provide a replacement at no additional shipping cost.

Return Shipping Costs

If a return is requested for reasons attributable to the customer, the customer is responsible for the return shipping costs. The exact shipping cost will depend on the carrier selected.

If the return is required because the item received is damaged, defective, or incorrect, the customer will not be responsible for the return shipping costs.

For any questions regarding returns, exchanges, or refunds, please contact us at:

support@harperandolive.com